Customer information

Information: campsite opening (COVID-19)

Item updated on 04/05/2020 at 2 p.m.

Dear customers,

Due to recent government traffic restriction measures impacting our logistics operations, some of our campsites , some of our campsites will not be able to open on the scheduled date. Please refer to the updated list of opening dates below on this page.

Unfortunately, some stays will have to be canceled. We realise that this is bad news. These people were probably dreaming of fresh air and enjoying some leisure time in the great outdoors. We understand this and are sincerely sorry!

If this happens, those affected will be contacted individually and offered a credit equal to the total amount they have already paid for their stay. This credit is valid for 18 months and can be used toward a newly booked stay at any Homair Vacances campsite.

We repeat: WE will contact all the persons affected by these changes. Therefore, whether you are affected by these changes or not, we would be highly grateful if you would restrict your contact with our customer service.

On the one hand, we are receiving an unprecedented amount of calls and emails due to this crisis.
On the other hand, in accordance with government instructions, our advisers are working from their homes with their own families. They are working very hard and doing their best to do their job well in this new workplace.
You can count on them!

One last very important thing: in a situation like this which is changing all the time, we must be able to contact you easily at any time.
Therefore, would you please go to your customer space (via the internet site where you made your reservation) and check your email address (the one you check most) as well as your mobile phone number are filled in properly.