From England :

0 844 369 00 03 (cost for a call to 0844 + 0,05£/min)

Other countries : : +33 442 16 89 91  (coût à la min. d'un appel vers la France)

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Our Cancellation Guarantee

We’ve thought of everything, so you don’t have to!

Our cancellation guarantee is an optional fee of € 3 per reserved night, payable at the time of reservation.

This guarantee provides reimbursement of your paid rental fees, on condition of presentation of written proof (doctor’s note, insurance or police report, etc.), in the cases detailed below.

We also offer an extended guarantee which covers your reservation fees, should you need to leave early. The price of this extended guarantee is €4 per reserved night.

Further details, terms and conditions

The cancellation guarantee includes reimbursement of accommodation expenses (excluding administration fees and the cost of the guarantee itself) on condition of presentation of proof of the following events and conditions:

  • Serious personal accident, serious illness, hospitalisation or decease of the assured (grantee) or of the spouse or of persons designated in the rental contract, their direct descendants or ascendants*
  • Serious damage that has not occurred at the time of entering into the contract, resulting from theft, fire and natural causes, to the principal or secondary residence of the person having made the booking and necessitating their presence on the day of departure.
  • Prevention from taking possession of the premises rented following the booker’s redundancy or that of the spouse, the booker’s work transfer or that of the spouse conditional upon notification by the employer, that is to say after the guarantee becomes effective.
  • As a result of natural catastrophes according to Law dated 13/07/1982 or forest fires occurring at the holiday site, resulting in: either the holiday being prohibited, at the site, by the competent authorities throughout all or part of the holiday period; or by deterioration of the premises rented and of the sites such that the client is not able to have normal enjoyment of the environment and the services on which the holiday was based.

All cancellation requests must be addressed to Homair, by registered letter with recorded delivery, within 48 hours of the date of the event or condition providing the basis of the claim; this is the only date considered in establishing the applicability of the guarantee.**

Our customer service representatives will be happy to answer any questions you may have. Please do not hesitate to contact us at 0844 369 0003

*By serious illness is understood an alteration in health declared by a qualified medical authority, which forbids the patient from leaving their bed and involving the cessation of all work or other activity. By serious accident, is to be understood an unintentional bodily accident to the victim resulting from a sudden action with outside cause and preventing the victim from independent movement.

**Any holiday that has been started is payable in full. No reduction will be agreed in the event of delayed arrival or early departure.