Our cancellation guarantee is an optional fee of € 3 per reserved night, payable at the time of reservation.
This guarantee provides reimbursement of your paid rental fees, on condition of presentation of written proof (doctor’s note, insurance or police report, etc.), in the cases detailed below.
We also offer an extended guarantee which covers your reservation fees, should you need to leave early. The price of this extended guarantee is €4 per reserved night.
The cancellation guarantee includes reimbursement of accommodation expenses (excluding administration fees and the cost of the guarantee itself) on condition of presentation of proof of the following events and conditions:
All cancellation requests must be addressed to Homair, by registered letter with recorded delivery, within 48 hours of the date of the event or condition providing the basis of the claim; this is the only date considered in establishing the applicability of the guarantee.**
*By serious illness is understood an alteration in health declared by a qualified medical authority, which forbids the patient from leaving their bed and involving the cessation of all work or other activity. By serious accident, is to be understood an unintentional bodily accident to the victim resulting from a sudden action with outside cause and preventing the victim from independent movement.
**Any holiday that has been started is payable in full. No reduction will be agreed in the event of delayed arrival or early departure.