From England:

0 844 369 00 03 (cost for a call to 0844)

From other countries: +33 484 390 860

You can also consult our helpdesk.

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Planning your holiday with Homair

Everything you need to know before you go...

Your holiday is only a few days away, and with it the problem of how to cram everything into your suitcases, and the things that you can't afford to forget. No need to load yourself down when you holiday with Homair! We've thought of everything to make organising your holiday easy and to ensure you have all the comforts of home. Pack your cases with just the things you really like, your favourite dress, your new flowery Bermuda shorts, or the kids' inflatable boat.

Here, you'll find all the documents that you shouldn't forget, time-saving tips, Homair services, so you can travel with a weight off your mind and off your car, and the inventory of our accommodation.

The whole Homair team hopes you have a wonderful outdoor holiday on our campsites!

We help you to organise your getaway!

fille descendant du toboggan

It's the big day - we're ready!

Our advisers are ready to welcome you

Before each stay, our Homair advisers put the finishing touches to your accommodation, maintain the sites and ensure all shared facilities are up to standard.

You can be sure that we follow local authority guidelines so that you are welcomed in an irreproachably healthy environment. Please take a look at our page setting out our le Covid Prevention Plan.

Good to know: All our facilities and all our campsites can be accessed without a Covid pass this summer!

préparation des vacances en famille

Don't forget to check in online

Complete the reception process before you arrive

Save time and avoid the queues by checking in online before the start of your holiday.

It's quick and easy! Go to your customer space and enter the information required. You can also subscribe to extra services (Wi-Fi, hire of sheets or baby kits, etc.) and pay your tourist tax, where necessary.

Your key will be ready and your reception process even faster!

enfants jouant dans la voiture au départ des vacances

How to get to your campsite ?

Note the address and GPS coordinates of your campsite

Lorsque vous recevrez votre bon d'échange, vous y trouverez l'adresse de votre camping-village.

Vous pouvez aussi consulter ces informations sur la page de votre camping, dans la rubrique "Informations Pratiques".

arrivée au camping d'une famille
Your arrival / your departure

Schedule the right arrival or departure time

● Arrival: between 4 pm and 7 pm

When you arrive, please go directly to the Homair reception area with your exchange voucher.

If you arrive after 7 pm (only if you are unavoidably delayed), please notify the Homair advisers. Their phone number is shown on the exchange voucher.


Please note: different times may be implemented by the campsite. Please check the "Practical Information" section for the campsite in question.

● Departure: between 8 am and 10 am

Top tip! Some campsites allow you to stay in your mobile home until 7 pm on the Sunday of your departure. See the Promotional Offers page for more information.

accueil réceptionniste à l'arrivée dans le camping

What documents do you need on arrival?

Exchange voucher, proof of identity, passports, etc.

Don't forget to present your exchange voucher (which is sent to you by post or email, once you have paid for your holiday in full) when you arrive at the campsite.

And if you are going abroad, valid identity cards or passports are compulsory for all members of the family!

Travel light with our rentals and services

Bébé sur la plage avec sa mère

Are you holidaying with a baby?

Don't forget to hire your Baby Kit!

Most of our campsites offer the hire of Baby Kits* including: a high chair, a bath and a cot.

You can add this option at the time of booking or when checking in online, or by telephone on: 0844 369 00 03 (cost of a local call, depending on the operator).

* Subject to availability, guide price: €4.50 per day. Prices may vary from one campsite to another.

location de draps dans le camping

Don't forget your household linen...

Or hire your sheets on site!

Don't forget your household linen, it is not provided (sheets, bath and beach towels, tea towels and bath mats) apart from accommodation offering the Exclusive Pack.

To make your life easier and avoid being loaded down, hire fabric sheets when you book:
● €17* for a 1-person kit (sheets for 1 single bed + bath towel + 1 bath mat)
● €30* for a 2-person kit (sheets for 1 double bed + bath towels for 2 people + 1 bath mat)
● €62* for a 4-person kit (sheets for 1 double bed + 2 single beds + bath towels for 4 people + 1 bath mat)
● €92* for a 6-person kit (sheets for 1 double bed + 4 single beds (or 2 single beds and 1 double sofa bed) + 1 bath mat)

Please note: this service is only offered at some campsites, when booking or before your holiday only. Different rates will be applied on-site.

You can buy disposable sheets on-site at some campsites: €8.50* for a single bed kit and €13.50* for a double bed. 

* Prices may change during the season and can vary from one campsite to another.

l'intérieur et l'équipement d'un mobil-home Comfort

See the inventory for your accommodation

So you only need to pack the bare minimum

Don't load yourself down unnecessarily! You'll find all the equipment you need for cooking, cleaning and for your convenience. 

So you only have to pack the bare minimum and have more room in your car, please see the inventory *below.

* Non-contractual Inventory for your information. The amount of cutlery, glasses and plates will vary according to the maximum capacity of the mobile home booked.

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