From England:

0 844 369 00 03 (cost for a call to 0844)

From other countries: +33 484 390 860

You can also consult our helpdesk.

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Our cancellation insurance

We've thought of everything, so you don't have to with Mutuaide Assistance

Book your holidays with complete peace of mind with cancellation insurance from Homair, in partnership with Gritchen Affinity and Groupama's Mutuaide Assisante.

Benefit from very broad insurance protection from the date of your reservation until your departure from the campsite, for the main health, professional and everyday life problems that can crop up (complete list available in the insurance T&Cs below).

This option is available at the moment of booking, and the cost of the insurance is determined by the cost of your stay.

NEW: in addition to the medical assistance already included, you are also covered for any situation related to COVID19 (in the event of illness or contact). 

What you are covered for

Pictogramme - annulation
Reimbursement of sums paid if stay is cancelled
Pictogramme - Arrivée retardée
Reimbursement of sums paid and not consumed following a late arrival
Pictogramme - Interruption
Reimbursement of sums paid and not consumed following an early departure
Pictogramme - Voiture de remplacement
In the event of a breakdown, accident or the theft of your vehicle
Pictogramme - Objet oublié
Reimbursement of shipping costs
Pictogramme - Assistance incluse
Full cover for medical repatriation: transport costs and medical costs


  • Insurance cover for health (COVID-19 included), professional and everyday issues
  • Simple and quick subscription via the website or by phone at the time you make your booking
  • Simplified reimbursement within 48 hours
  • Applicable for all occupants
  • Applicable to all bookings, not limited by the duration of your stay or the destination
  • Make a claim in only a few clicks

Information about your insurance

Do you have questions about your cancellation insurance? Contact our booking centre

on 0844 369 0003.
(call price depending on operator)

or on +33 484 390 860

You cannot make a claim by telephone.

Need to make a claim ?

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