From England :

0 844 369 00 03 (cost for a call to 0844 + 0,05£/min)

Other countries : : +33 442 168 991 

You can also consult our helpdesk.

Client account

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Our cancellation insurance


Book your holidays with complete peace of mind with cancellation insurance from Homair Vacances, in partnership with Gritchen Affinity and Groupama's Mutuaide Assisante.

Benefit from very broad insurance protection from the date of your reservation until your departure from the campsite, for the main health, professional and everyday life problems that can crop up (complete list available in the insurance T&Cs below).

This option is available at the moment of booking, and the cost of the insurance is determined by the cost of your stay.


NEW in 2021: in addition to the medical assistance already included, you are also covered for any situation related to COVID19 (in the event of illness or contact). 

What you are covered for

Reimbursement of sums paid if stay is cancelled
Late arrival

Late arrival

Reimbursement of sums paid and not consumed following a late arrival
Reimbursement of sums paid and not consumed following an early departure
Courtesy car
Courtesy car
In the event of a breakdown, accident or the theft of your vehicle
Forgotten item
Forgotten item
Reimbursement of shipping costs
Assistance included
Full cover for medical repatriation: transport costs and medical costs


  • Insurance cover for health (COVID-19 included), professional and everyday issues
  • Simple and quick subscription via the website or by phone at the time you make your booking
  • Simplified reimbursement within 48 hours
  • Applicable for all occupants
  • Applicable to all bookings, not limited by the duration of your stay or the destination
  • Make a claim in only a few clicks

Information about your insurance

Do you have questions about your cancellation insurance? Contact our booking centre

on 08 443 690 003
(call price depending on operator)

or on +33 484 390 860

You cannot make a claim by telephone.

Need to make a claim?

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