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PRIVILEGE PROGRAMME RULES

 

1. DESCRIPTION OF THE PROGRAMME

The purpose of the discount programme that we offer is to benefit members with the advantages described below when they book Homair Vacances mobile homes. The use and the benefit of the advantages are reserved strictly for the account holder. Account holders accept that the Discount Programme can be modified, in full or in part, at any time. The updated general terms & conditions are therefore available at all times on the www.homair.com website.

2. VALIDITY OF THE PRIVILEDGE DISCOUNT 

The Discount Programme does not have a validity expiration date.
Any fraudulent use of the Discount Programme, or use in violation of these general terms & conditions may be sanctioned by means of the immediate cancellation of the account and of the advantages acquired by the holder, with no right on the part of the holder to claim compensation for any reason.

3. Loyalty programme

3.1 Gift code allocation

The loyalty discount is calculated on the basis of completed holidays that were booked after 01/09/2015 and for which the payment is greater than €15, inclusive of tax. Holidays for which a partner code was applied, and holidays not yet completed on the date of the calculation, are not taken into account. The loyalty discount is applicable for the booking of rental accommodation (excluding pitch reservations) located in the campsites marketed by the Homair, Palmiers Océan and Marvilla Parks brands, for a holiday to taking place prior to 31/12/2021. The loyalty discount cannot be combined with any other discount. The loyalty discount takes the form of a gift code, which is communicated to the customers who have earned this advantage, several times a year by email.

The point scale is as follows :
€30 for the account holder who has taken a holiday at Homair Vacances since 01/09/2015 inclusive, and paid a direct amount of min. €15.
€50 for the account holder who has taken two holidays
€70 for the account holder who has taken from three to four holidays
€100 for the account holder who has taken five or more holidays

3.2 Use of the gift code

Gift codes can be used :
•    for the rental of all types of accommodation offered by Homair Vacances, with the exclusion of pitches and options such as end-of-stay cleaning, bicycle hire etc. 
•    in all camping villages offered by Homair Vacances at the time of booking (subject to availability)
•    throughout the entire period during which the camping villages are open (provided that the promotion code is still valid)

In order to take advantage of the offer, the holder must enter the gift code received in the box intended for this purpose on the www.homair.com website when making a booking.
If making a booking by telephone, the holder should give his code to the advisor, who will record it on the customer’s file.

3.3 Gift code restrictions

Holidays benefitting from CNAS, MACIF and employee representative committee benefits etc., obtained through the use of a ‘partner code’, cannot make use of a gift code when booking a subsequent holiday.
The gift code is not eligible for a partial or full cash refund, for a cash payment of any kind, or any advantage other than a reduction in the rental price of the accommodation (e.g. bike hire, payment for pool wristbands, beverages in the restaurant etc.). It can only be used once.
In the event of the cancellation of a holiday to which a gift code had been applied, the discount cannot be deferred to a subsequent booking. In the event of a simple amendment to the holiday, during the course of the same season, the discount will still be applied.
The only expenditure eligible for the application of a gift code are personal expenses associated with the rental of the accommodation. No gift code will be applied for any other expenses.
Additional discounts may also be applied within the scope of one-off promotional campaigns, offered in particular via the www.homair.com website, or in one of our newsletters.

4. REFERRAL

4.1 Description of the programme

•    The referral programme is open to everyone: regardless of whether they are customers of Homair Vacances. Anyone can invite friends / acquaintances (‘invitees’) to make a booking with Homair.
•    There are various ways to invite someone: referral by email, referral via social networks, referral by name (only for Homair Vacances customers).
•    A person who already has an account or any member of such a person’s household (same surname, same address, same household) cannot be considered an invitee.
•    The gift code amounts are subject to change at any time.
•    The validity dates of the gift codes are subject to change at any time

4.2 General conditions for the use of gift codes

Gift codes are nominative and can only be used once.

Gift codes can be used:

•    for the rental of all types of accommodation offered by Homair Vacances, with the exclusion of pitches and options such as end-of-stay cleaning, bicycle hire etc. 
•    in all camping villages offered by Homair Vacances at the time of booking (subject to availability)
•    throughout the entire period during which the camping villages are open (provided that the promotion code is still valid)

In order to take advantage of the offer, the holder must enter the gift code received in the box intended for this purpose on the www.homair.com website when making a booking.

If making a booking by telephone, the holder should give his code to the advisor, who will record it on the customer’s file.
 

4.3 Gift code restrictions

Gift codes are not eligible for a partial or full cash refund, for a cash payment of any kind, or any advantage other than a reduction in the rental price of the accommodation (e.g. bike hire, payment for pool wristbands, beverages in the restaurant etc.).
In the event of the cancellation of a holiday to which a gift code had been applied, the discount cannot be deferred to a subsequent booking. In the event of a simple amendment to the holiday, during the course of the same season, the discount will still be applied.

4.4 Allocation of the gift code to the ‘referrer’

•    A gift code will be allocated to the ‘referrer’ when one of his ‘invitees’ makes his first purchase with Homair Vacances. From this point in time, this ‘invitee’ will be considered as a ‘referee’. The purchase made by the ‘referee’ must be for a holiday lasting for a minimum of one week.
•    The ‘referrer’ will receive his gift code 30 days after the confirmation of the purchase by his ‘invitee’.
•    The ‘referrer’ can have several ‘invitees’. In this case, an additional gift code will be sent to the ‘referrer’ for each ‘invitee’.
•    ‘Referrer’ gift codes cannot be cumulated.

4.5 Allocation of the gift code to the ‘referrer’

•    As soon as a person has been invited, he will receive a gift code to be redeemed on the Homair Vacances website.
•    This code will be activated as soon as this ‘invitee’ creates a customer account.
•    In addition to the conditions of use described in article 4.2 above, the gift code will be valid for the very first booking, provided the holiday booked is for a minimum of 7 nights.
 

5. MISCELLANEOUS

Under the provisions of French Law No. 78.17 of 6 January 1978, known as the ‘Informatique et Libertés’ law (French Data Protection Act), Customers have a right to access personal information relating to them that has been entered electronically, as well as a right to correct this information, which they can exercise by contacting the Discount Programme Customer Service. The customer is entitled to cease participation in the Programme. In this case, he should notify the Discount Programme Customer Service in writing. This will result in the loss of any accumulated Discount Points. Any subscription to the Programme implies the unconditional acceptance of these regulations by the Customer. By participating in the Discount Programme, the Customer expressly accepts these regulations. By simple written request, he can refuse to take part in the Discount Programme. In order to familiarise himself with his rights, the Customer is encouraged to review the Homair Vacances Data Protection Policy, which can be accessed via this link: https://www.homair.com/en/privacy-policy. These regulations, which have been translated into several languages, are valid for the 2021 season and shall prevail over any previous provisions. In the event of dispute concerning the interpretation of these regulations, the French version shall prevail over any other translation. In the event of dispute between a Customer and Homair Vacances, the parties undertake to seek an amicable resolution as a matter of priority. ONLY FRENCH LAW IS APPLICABLE. Any dispute or litigation that may arise within the context of these regulations, and that cannot be amicably resolved between the parties, will be submitted to the relevant courts in Aix en Provence.

 

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