Privilege programme rules

The Privilege Program (hereinafter referred to as the "Program") is comprised of the Loyalty Program and the Referral Program. Its purpose is to provide clients of Homair Vacances (hereinafter referred to as "Homair Vacances") with the benefits described below when booking stays on the company's websites (for example: tohapi.fr, homair.com, marvilla-parks.com...). The use and benefit of the advantages are strictly reserved for the account holder.

Clients automatically receive loyalty benefits if they have completed a stay within the last 3 years.
The use of these benefits constitutes unreserved acceptance of the "Program" terms and conditions. Homair Vacances is free to modify these terms. The client is invited to consult them regularly.
The Client is informed that Homair Vacances is free to modify or terminate the "Program" at any time.

The "Program" has no expiration date. 

Any fraudulent use of the client account or use contrary to these terms may be sanctioned by the immediate cancellation of the account and the benefits acquired by the holder, without any compensation being claimed by the holder on any grounds whatsoever.

4.1 - Gift Code Issuance

The loyalty discount is calculated based on fully paid stays, with an end date between 01/01/2022 and 31/12/2025, and with a value greater than €15 excluding tax. Stays for which a partner code was applied, or stays not yet completed on the calculation date, are not counted.

The loyalty discount is applicable to the booking of a rental accommodation located in campsites marketed by the Tohapi, Homair, or Marvilla-Parks brands for a stay that will begin before 31/12/2026. The loyalty discount cannot be combined with another discount. The loyalty discount takes the form of a gift code that is sent to clients with this benefit several times a year by email.

The scale of allocation is as follows:

• €50 for one or two stays
• €70 for three to four stays
• €100 for five or more stays

4.2 - Gift Code Use

The gift code can be used:

• only once before its expiration
• for the rental of all types of accommodation offered by the company. This discount is not deductible from the amount of options such as end-of-stay cleaning, bike rental, etc.
• in all campsites offered by Homair Vacances at the time of booking (subject to availability)
• during the entire opening period of the campsites.

To benefit, the holder must enter the received gift code in the designated field on the website during their reservation. In case of a telephone booking, the holder will provide their code to the phone advisor, who will record it in their file.

4.3 - Gift Code Limitations

Stays that benefit from advantages obtained through the use of a "partner code" do not allow for the benefit of a gift code during a subsequent stay.

The gift code cannot be the subject of a partial or total monetary refund or any cash payment.

It can only be used in one go.

In the event of cancellation of a stay that benefited from a gift code, no deferral of this discount will be granted. In the event of a simple modification of the stay during the same season, the discount will remain acquired.

The amount of €15 HT, used to calculate the number of stays eligible for the loyalty discount, is based on all expenses related to the stay reservation (e.g., accommodation, options, tourist taxes...). Expenses incurred during the stay (e.g., food, participation in activities, equipment rental...) are not taken into account for this calculation.

5.1 - Program Description

The referral program is open to all our Homair Vacances clients. Any person can invite friends/acquaintances ("Guests") to make a reservation on Homair.
Invitation methods are multiple: sharing by email, sharing on social networks, sharing by name (only for Homair Vacances clients).
A person who already has a client account or a member of their household (same name, same address, same household) cannot be considered a "guest".
The amounts of the gift codes may vary at any time.
The validity dates of the gift codes may vary at any time without being less than 12 months.

5.2 - Common Conditions for Using Gift Codes

Gift codes are personal and can be used only once.

Gift codes can be used:

• for the rental of all types of accommodation offered by Homair Vacances, with the exclusion of bare pitches and options such as end-of-stay cleaning, bike rental, etc.
• in all campsites offered by Homair Vacances at the time of booking (subject to availability),
• during the entire opening period of the campsites (provided the promo code is still valid).

To benefit, the holder must enter the received gift code in the "Loyalty / Referral Code" field on the website www.homair.com during their reservation.
In case of a telephone booking, the holder will provide their code to the phone advisor, who will record it in their file.

5.3 - Gift Code Limitations

Gift codes cannot be the subject of a partial or total monetary refund, any cash payment, or lead to another benefit (e.g., bike rental, payment for pool bracelets, restaurant consumption, etc.).

In the event of cancellation of a stay that benefited from a gift code, no deferral of this discount will be granted. In the event of a simple modification of the stay during the same season, the discount will remain acquired.

5.4 - Gift Code Issuance to the "Referrer"

A gift code will be issued to the "referrer" (hereinafter "Referrer") when one of their Guests has made their first purchase on Homair Vacances. At that time, this Guest will be considered a "referred person" (hereinafter "Referred Person"). The purchase made by the Referred Person must be for a stay of a minimum of one week.
The Referrer will receive their gift code 30 days after the purchase confirmation of their Referred Person.
The Referrer can have several referred people. In this case, for each Referred Person, another gift code will be communicated to the Referrer.
Referrer gift codes are cumulative up to a limit of €250 per reservation.
In addition to the terms of use described in Article 5.2 above, the gift code will be applicable provided that the reserved stay is a minimum of 7 nights.

5.5 - Gift Code Issuance to "Guests"

As soon as a person has been "invited," they will receive a gift code to be used on the Homair Vacances website.
This code will be activated as soon as this Guest has created a client account.
In addition to the terms of use described in Article 5.2 above, the gift code will be applicable to the very first reservation, provided that the reserved stay is a minimum of 7 nights.

The personal data collected as part of the adherence to the "Program" are mandatory and necessary for its operation.

Homair Vacances is responsible for data processing.

In addition, authorized subcontractors may also be recipients of all or part of the data collected as part of the management and implementation of the referral program. In this case, the referral program is managed by a subcontracting provider:

• MENTION ME LIMITED, whose registered office is located in the UNITED KINGDOM, registered with the PARIS Trade and Companies Register under number 877 557 777, represented by Andrew COCKBURN acting and having the necessary powers as a representative in France of a foreign company.

The data will be entrusted by the data controller via strictly regulated data transfers to ensure a level of security and confidentiality in compliance with regulations.

In accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR") and the "Data Protection" law n° 78-17 of January 6, 1978, you have a right to access, rectify, erase, and/or object to the processing of your personal data by contacting us at the following address: dpo@homair.com .

You can also consult our Data Protection Policy at the following page: www.homair.com/en/privacy-policy.

These terms and conditions are governed by and subject to French law.

In the event of a translation of these terms and conditions into foreign languages, only the French version shall be authoritative.

In the event of a dispute, the Client will first contact Homair Vacances to find an amicable solution.

In the absence of an amicable agreement and in accordance with articles L612-1 et seq. of the Consumer Code, the Client may resort to a conventional mediation procedure if the response provided by the company's customer service does not satisfy them. Any request for mediation must be addressed as soon as possible to CM2C, either online on the website www.cm2c.net, or by mail to the following address: CM2C - 14 rue Saint Jean 75017 PARIS.

Failing this, the competent courts are the French courts in application of the rules of the Civil Procedure Code.