Article updated on 03/04/2020 at 09:30
The situation is evolving, and every day we adapt as quickly as possible, by strictly following the advice of the authorities and health recommendations.
Rest assured that all of our staff, both on our campsites and in our offices, and even working from home, is mobilised to assist you prior to your holiday and to ensure you will be staying in the best possible health and safety conditions.
We recommend contacting us by phone only if your stay is scheduled to begin within the next few weeks.Most of our agents are working from home where they can be with their families.
We assure you that every request will be handled. We are prioritising the request handling based on closest holiday date.
At the same time, we have consolidated all the essential information here.
Given the exceptional circumstances, Homair Vacances has decided to relax its change/cancellation conditions in the situations listed below :
The opening date for some campsites may be delayed, causing scheduled stays to be canceled. If this happens, those affected will be contacted individually and offered a credit equal to the total amount they have already paid for their stay. This credit is valid for 18 months and can be used toward a newly booked stay at any Homair Vacances campsite.
If you are concerned about an official travel ban affecting the dates of your stay, even if your stay has not been canceled, feel free to contact us to receive a credit for any amounts you have already paid to us for your stay. We're here to help!
Please check this page regularly for additional information.
If your reservation does not meet with the requirements for exceptional circumstance as described above, and you want to change your stay, Homair Vacances General Rental Conditions will be applied.
If your reservation does not meet with the requirements for exceptional circumstance as described above, and you want to cancel your stay :
All Homair Vacances teams are working hard to take all necessary measures to maintain our quality standards for your next holiday and to ensure safety for all holidaymakers.
Following compliance with government decisions, it is possible - depending on how the situation develops and what directives we receive - that we will not be able to :
In addition to these measures, we ensure that the following procedures are followed on all campsites :