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Other countries : : +33 442 168 991 

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Book your holiday with complete peace of mind, thanks to the Zen & Flex guarantee from Homair Vacances!

 

If your holiday has to be cancelled due to closing of borders, a regional or national lockdown, or for any collective administrative prohibition preventing access to the campsite, linked to the health crisis, the sums paid for your booking are protected: depending on your preference, you will be able to choose free amendment of your holiday booking, a credit note for a future booking or even a refund.

Take advantage of this guarantee, free of charge and automatically, on any holiday booking in 2021 with Homair Vacances.

Early Booking Special: for every booking, cancel or modify your holiday unconditionally and free of charge until 31/12/2020!*

Book my 2021 holiday!

The Zen & Flex guarantee

Would you like to amend or cancel your holiday for reasons associated with Covid-19 (regional/national lockdown, closing of borders, access to campsite prohibited) ? It's possible! There are three options you can choose from...

Annulation
Amend my holiday free of charge
The dates of my holiday and my destination can be amended without incurring fees.
Annulation
Cancel and request a credit note
The holiday can be cancelled free of charge, with sums already paid converted into a credit note.
Annulation
Cancel and request a refund
The holiday can be canceled at any time, the sums paid are refunded.

Terms & conditions of the Zen & Flex guarantee

Here, you can find all the detailed conditions of the Zen & Flex guarantee in the form of a Q&A.

 

  • How do I know if my booking is covered by the Zen & Flex guarantee?

     

All bookings confirmed prior to 31 December 2020 (inclusive) for holidays to take place in 2021 will benefit from the Zen & Flex guarantee, free of charge, without the need to specifically request it.

  • What are the conditions that trigger the Zen & Flex guarantee?

The Zen & Flex guarantee covers the inability to take advantage of a holiday for the "collective" reasons associated with the Covid-19 health crisis. Here are the cases covered by the guarantee:

  • Your destination campsite is not accessible for reasons relating to COVID-19 on the dates of your holiday.
  • You live in a region where travel restrictions associated with COVID-19 on the dates of your holiday prevent you from reaching your destination.
  • The borders between your region of origin and your destination campsite are closed due to COVID-19 on the dates of your holiday.

If you fulfil one of the conditions required to trigger the Zen & Flex guarantee, you can cancel your holiday right up to your day of arrival.

  • What is the difference between the Zen & Flex guarantee and the Cancellation insurance that is offered? 

These two services are complementary. The Cancellation insurance, covers the cases associated with COVID-19 listed above. The cancellation insurance covers other, duly substantiated, personal or professional reasons that may oblige you to cancel / amend / interrupt your holiday.

  • Am I covered by the Zen & Flex guarantee if I want to cancel my holiday for reasons of personal convenience?

For any cancellation for reasons of personal convenience (including change of planned holiday or cancellation of holiday dates), the Zen & Flex guarantee cannot be applied. By default, our General Rental Conditions will apply. If you have taken out cancellation insurance, it may claimed against if your reason for cancellation corresponds to one of the cases provided for in the contract.

  • My circumstances match one of the cases covered by the Zen & Flex guarantee, how do I request a refund?

All requests must be made in writing (email or post) and must provide appropriate supporting documents (containment decision by the public authorities, etc…).

  • What expenses are covered by the Zen & Flex Guarantee?

If you want to cancel your booking and you are requesting a credit note, the amount of this credit note will be equivalent to all the sums received by Homair Vacances, with the exclusion of the amount received from any cancellation insurance that you may have taken out.

If you want to cancel your booking and you are requesting a refund, the amount of this refund will be equivalent to all the sums received by Homair Vacances, less the administration fees and with the exclusion of the amount received from any cancellation insurance that you may have taken out.

If you wish to amend your booking (type of mobile home, holiday date or location) and the amount for the new holiday is greater than the sums already received by Homair Vacances, you will be required to pay the additional amount. If, on the other hand, the amount for the new holiday is less than the sums already received by Homair Vacances, you will be able to choose between a credit note or a refund of the excess amount.

If your booking had been paid, either in full or in part, using a credit note, please note that the credit note balance used cannot be refunded, but will rather be converted into another credit note.

*Reservation can be modified once without charge until 28/02/2021 inclusive on bookings made up until 31/12/2020 inclusive for a stay in 2021. A price difference may apply. Reimbursement of amounts settled with a credit note obtained during 2020 and due to a Covid-19 health crisis related cancellation, can only take place at the end of its validity, i.e. 18 months after its issue. Free cancellation included until 31/12/2020 for a stay in 2021. Reimbursement of amounts settled with a credit note obtained during 2020 and due to a Covid-19 health crisis related cancellation, can only take place at the end of its validity, i.e. 18 months after its issue.

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